Here are some of our frequently asked questions at Deane Stephens Physiotherapy

How long are appointments?

Initial assessments are at least 40 minutes, when the physiotherapist will obtain a detailed history of your complaint, perform a physical examination followed by treatment.

At the end of the consultation appropriate exercises or stretches may be given.

Follow up appointments are usually 20 minutes in duration, but if a longer consultation is required the physiotherapist will discuss this with you and book accordingly.

Do I need a doctor's referral?

If you are receiving treatment for an injury incurred due to a work or motor vehicle accident a doctor’s referral is required before treatment can commence.

However, if you are a private patient wishing to receive treatment, no referral is required.

What can I expect at the first appointment?

The physiotherapist will ask you specific questions about your injury or condition and then perform a detailed physical assessment so that they can treat you appropriately. This may require you to remove or loosen clothing covering the injured area.

What should I wear?

You should wear comfortable loose clothing that does not restrict movement, and that can be easily removed or pulled away from the injured area if necessary.

How do I pay?
If you are a private patient, or you are receiving treatment under the EPC scheme payment is required on the day. We have HICAPS facilities and so if you have private health insurance we can swipe your health fund card, and the balance can be paid in cash, credit card or EFTPOS.

If you are being treated due to a work injury or motor vehicle accident, and there is no dispute with your claim, no payment is required at the time of treatment. The clinic will forward accounts to Work Cover or the appropriate insurance agency directly.

However, if your claim is in dispute and the insurance company refuse to pay the accounts, you will be liable for all treatments incurred.

Should I be seeing a chiropractor or physiotherapist?

Chiropractors focus on the relationship between the structure of the spine and pelvis as coordinated by the function of the nervous system. Chiropractors focus on the position of the vertebrae in the spine. If the nerve pathways of the spinal cord are affected by bony pressure or misalignment of vertebrae, problems are created in surrounding muscles and tissue and other areas of the body.

A chiropractic treatment would typically involve adjustments or manipulation with attention to the spine, pelvis or skull to help remove the interference or blockages of the nervous system and in turn relieve pain, muscles spasm and provide overall good health.

Physiotherapy treatment tends to focus on musculo-skeletal systems, which involve bone, muscle, connective tissue and nerve structures.

Physiotherapists use joint mobilisation and manipulation techniques, soft tissue and myofascial release, massage, and may also use dry needling and hydrotherapy. Exercise prescription and stretches are also and intrical part of the process to help the client to help themselves. Although traditional physiotherapy is probably best known for treating sport or work-related musculoskeletal injuries, physiotherapists also work on reducing or eliminating debilitating headaches, maintaining people's activity levels as they grow older, rehabilitation post joint replacement and other chronic injuries. Our clinic uses evidence based therapies / techniques to provide the best practice care for all our young and old clients.

Please refer to the services page for a more detailed list of what we treat.

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